Returns policy

Returns policy.

Returns and Order Cancellation

  • All items purchased from The Hemp Hacienda are covered under the Distance Selling Regulations which means you have up to 14 days from the date you receive the item in which to cancel the order.

  • Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details and guidance for sending the item back to us.

  • Any items being returned should be in an un-opened and unused condition and still in its original packaging.

  • The item remains your responsibility until it reaches us, therefore, we recommend the item is well packaged and would recommend using a tracking service.

  • On receipt of the item being returned to The Hemp Hacienda in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.

  • If an item is being returned because it is damaged or faulty, once it has been inspected a refund will be made including the reasonable cost of returning the item to us, or a replacement item will be sent, depending on your preference and our stock availability at the time.

  • Our address for returns is

The Hemp Hacienda

323 Cambria

Victoria Wharf

Watkiss way


CF11 0SA

Our refund policy can be viewed here.